Ordering & Shipping FAQ’s

• What payment methods can I use?
  • We accept all major credit cards (Visa, MasterCard, American Express, and Discover) and Purchase Orders from U.S. government agencies and public schools.

• Do you allow purchase orders?
  • Absolutely! If you are a U.S. government agency or public school, you can order using a PO. All you have to do is register on our site with an email address and password, and then contact our customer service so we can get your account setup to allow you to use a PO.

• What is the sales tax on my order?
  • Only orders placed in Ohio are subject to sales tax. If you are tax exempt and placing an order from Ohio, call our support team at 800.454.3599 and we will assist you in placing a tax-exempt order. All orders placed outside of Ohio are not subject to sales tax.

• How can I calculate the cost of shipping?
  • To calculate freight cost, simply add all of your items to the cart, and view the shopping cart page by clicking on the shopping cart picture near the top right-hand side of any page. On the cart page, enter your shipping address zip code in the 'Estimate shipping and tax rates' section to retrieve estimated shipping, tax, and totals.

• When will my order be delivered?
  • Each product page contains a 'shipping information' section that details estimated shipment time, geographic restrictions, and other special shipping cases. Items marked as "In Stock" usually ship the next business day if the order is placed by 6:00 p.m. EST, but during high volume times like back-to-school season, some orders can take two business days to ship.
  • If a product is designated as a "Manufacturer Direct" product, it can take four to six weeks for delivery since it ships directly from the manufacturer. You are welcome to give customer service a call if you would like to get a precise time frame for when the Rolz Shelf (SS-6) would be delivered.

• How secure is my information?
  • We take privacy and security very seriously. All payment and personal information submitted to Tristro sites is securely processed using 128-bit SSL encryption. Also, for your security, your payment information is only used for processing this transaction and is not stored in our database.

• How does Tristro handle backordered items?
  • UPS ground or USPS are used for nearly all in-stock products. Multiple in-stock products ordered together will ship at the same time unless one or more of the products are on backorder.
  • Backordered items will all ship together once we get more in stock, while the rest of the products will ship immediately so you don't have to wait. Backordered products that take longer than sixty days will be canceled and a refund will be given for those products. We take care of all of the shipping costs associated with backorders so you'll never be charged anything additional just because products are backordered!

• How does your return policy work?
  • Your satisfaction is 100% guaranteed on all Tristro sites! If you need to make a return, the first step is to contact us either by phone or our contact us form so we can get you a return authorization (RA) number.
  • If you are making a return because of an error on our part (for example, you received the wrong product or a damaged product), we'll absolutely take care of everything free of charge. You have thirty days from the purchase date to request a return. We offer more info about our return policy in our terms and conditions if you'd like to get more details.